Terms & Conditions
APPOINTMENT DEPOSITS
Effective from 13th December 2024, Living Beauty Day Spa and Salon will require a 50% deposit on all treatments booked, regardless of whether the booking is made online or over the phone. This new policy aims to ensure the commitment of our valued clients to their appointments due to a high volume of no show appointments.
CANCELLATION POLICY
Cancellations must be communicated to Living Beauty Day Spa & Salon a minimum of 24 hours in advance of your scheduled appointment date and time.
We will not accept cancellation requests via email or our social media platforms. We will accept cancellations through our APP or by phoning us on 022-42007.
As we are closed on Sundays and Mondays, any cancellations for appointments on Tuesday must be made on the preceding working day.
The 50% deposit required to secure your booking is strictly non-refundable if you fail to turn up to your appointment or if you don’t give us 24 hours notice to cancel.
Regrettably, we cannot accommodate personal circumstances regarding cancellations, as our policy applies to all clients without exception.
We appreciate your understanding and cooperation in adhering to these policies, which are designed to provide a more streamlined experience for all.
DELIVERY & SHIPPING
All items will be dispatched within 48 hours in normal circumstances (excluding bank holidays and weekends).
Ireland:/
Standard Irish delivery: €5.00
Please allow 3-5 working days for your delivery to reach you.
UK:
Orders under €50 – Delivery cost €10.
Orders €50-€100 – Delivery cost €15
Please allow 5-7 working days for your delivery to reach you.
RETURN POLICY:
In the unlikely event you are unhappy with your product purchase either online or in salon, you have 7 days to return your goods for a full refund.
Products must be returned in unopened original packaging. Refunds will be made via the payment method originally used, minus shipping costs.
Living Beauty does not offer refunds on Gift Vouchers sold.
DAMAGED GOODS:
Damaged or faulty goods must be reported within 24 hours of receiving your purchase. You have 7 days to return your damaged or faulty goods for an exchange or refund. Living Beauty Day Spa & Salon is not responsible for any damaged or faulty goods not reported in 24 hours. Damaged goods can be delivered by register post to:
Living Beauty Day Spa & Salon
36 Bank Place,
Mallow,
Co. Cork
P51 K7NY
Living Beauty Day Spa & Salon is not responsible for any package lost in transit and advise you to use register shipping for returned products. Postage for damaged/faulty goods retuned is covered by Living Beauty Day Spa & Salon . This does not affect your statutory rights.
CANCELLATIONS OF YOUR ORDER:
Orders may be cancelled without further charge if the product has not been dispatched.
Please contact us on phone at: 022-42007 or by email at: hello@livingbeautymallow.ie